Refund & Exchange Policy

Thank you for shopping at www.haux.in.

We are committed to ensuring a smooth and satisfying experience for all our customers. If you’re not fully satisfied with your purchase, please review the policy below to understand your options for exchange or return.

1. Damaged or Incorrect Product Received

If you receive a damaged item or the wrong product, we’re happy to offer a free exchange, subject to the conditions below:

  • Notification Required Within 24 Hours : Please contact us via WhatsApp at +91-9982908861 within 24 hours of delivery. Include clear photos or videos as proof of the issue.
  • Exchange Process

    • You must ship the item back to us.

    • Once we receive the returned product and verify the issue, a replacement will be shipped.

    • Refunds are not available. Instead, store credit will be issued in 5-7 working days

  • Processing Time : Once processed, your exchange will be delivered within 4–5 working days.

2. Unsatisfied with the Product (Size, Fit, or Style)

If the product doesn’t meet your expectations due to size, style, or other preferences, we offer store credit or exchange options:

  • Return Shipping : You are required to ship the product back to us at your own expense.
  • Store Credit : Once we receive the item in acceptable condition, we will issue store credit valid for 6 months.
  • Exchange Options : You may choose to exchange the item for a different size or an alternative product.
  • Conditions for Return/Exchange :
    • The item must be unused, undamaged, and returned within 4 days of delivery.
    • All original tags and caution labels must be intact. Products without tags or with removed tags will not be eligible.

3. Exchange & Return Guidelines

  • Processing Timeline :Exchanged/ replaced product will be delivered in 5-7 business days
  • Ineligible Returns/Exchanges

    We will not accept returns or exchanges under the following conditions:

    • If the item is used, worn, washed, or damaged.

    • If the return/exchange request is made after 4 days from delivery.

4. Delivery Attempts and Customer Responsibility

  • Our courier partner will attempt delivery up to three times.
  • Please ensure your shipping address and contact number are accurate and up-to-date at the time of order placement.
  • HAUX is not responsible for delays, missed deliveries, or returns due to incorrect or incomplete shipping details.

Need Help?

For assistance with your order, returns, or exchanges, feel free to reach out via WhatsApp: +91-9982908861 

We appreciate your understanding and cooperation.

At HAUX, our goal is to ensure you feel confident and satisfied with every purchase